Terms and Conditions
These terms and conditions form a legal agreement between you (“Client”) and Core and More Fitness Ltd (“Core and More”). They govern your use of Core and More’s facilities and services and the processing of your personal data.
Please make sure to read them, and if you have any questions, please ask your trainer or a representative of Core and More.
Medical conditions
- It is your full responsibility to inform your trainer and Core and More of any difficulties you perceive or experience as well as any changes to your physical, mental, or medical condition.
- You consent to being aware of your own health and physical condition and having knowledge that your participation in a fitness program or fitness assessment may be injurious to your health and you are voluntarily participating in an exercise programme.
- Core and More and its trainers do not provide medical advice and are not qualified to offer such advice. You should consult an appropriate medical professional if you have any questions or concerns about the effect of a personal training programme on your health.
- Having such knowledge, you hereby release Core and More, its representatives, agents, contractors, employees, tenants and successors from liability for accidental injury, illness or death which you may incur as a result of participating in the said programme, but only to the extent permitted by law. You hereby assume all risk connected therewith and consent to participate in said programme
Lost property or theft
Core and More will not accept liability for any damage, loss or theft to a Client’s personal belongings brought onto their premises.
Bookings, Payments, Cancellations and Refunds
All purchases from Core and More are subject to the Bookings and Payments Terms, which are attached hereto and may be amended from time to time by Core and More.
If your trainer has informed you that they operate as an independent tenant of Core and More’s facilities, that trainer’s terms and conditions shall apply to the provision of their training services to you. However, all other terms and conditions herein apply to your use of the facilities of Core and More.
Termination
- The Client or Core and More may each terminate this agreement at any time with effect from the earlier of (i) completion of the last session in the existing personal training pack; or (i) expiry of the existing personal training pack.
- Core and More may terminate this agreement for any reason with immediate effect.
Subject to the clause below the value of any outstanding sessions in the personal training pack will be refunded to the Client.
- Core and More may terminate this agreement without notice if the Client acts in an intimidating, abusive, violent or disrespectful manner. In these circumstances the Client may be required to leave Core and More’s premises. At Core and More’s absolute discretion all remaining personal training sessions may be forfeited, with no refund payable to the Client for any payments made.
Governing law and jurisdiction
- This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
- Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
Acceptance of Terms and Conditions
By making a purchase from Core and More or by signing below, you are deemed to have accepted these terms and conditions.
I the undersigned hereby agree to be bound by the above terms and conditions, and consent to the processing of my personal data in accordance with the Privacy Policy attached hereto.
Payments
- All personal training packs must be paid for in advance of the Client’s personal training session.
- Payments can be made by either card, cash or bank transfer.
- Payment for the Client’s first personal training pack shall be made within 48 hours of signing up.
- Payments for any further personal training packs shall be made prior to the earlier of: (i) completion of the last session in the existing personal training pack; or (ii) expiry of the existing personal training pack.
- If payment is not made within this time, (unless otherwise agreed in writing) Core and More. may release any agreed regular time slots with the client’s personal trainer. If the Client wishes to resume training, they may be required to rejoin as a new client.
Sessions Bookings and Cancellations
- Session bookings should be agreed between the Client and the personal trainer.
- Any sessions cancelled by the Client with a minimum of 24 hours’ prior notice may be rescheduled to a mutually agreed time between the Client and the personal trainer (subject to expiry of the personal trainer pack). Any sessions which are not cancelled with a minimum of 24 hours’ prior notice may be deducted from the personal training pack at Core and More’s discretion.
- Any sessions cancelled by the personal trainer or Core and More may be rescheduled to a mutually agreed time between the Client and the personal trainer (subject to expiry of the personal training pack). In exceptional circumstances (including where Core and More’s premises are closed for over seven days) Core and More may extend the expiry period for personal trainer packs.
- If your personal trainer is more than 15 minutes late for your session, any remaining time you still have from that session will be complimentary.
- Arriving late to your session, will result in a reduced time in your session in accordance with that time. If you are more than 25 minutes late, your personal trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.
Expiry and Extensions
- All Personal Training packs purchase options expire 12 WEEKS after the date of purchase, after which time any unused sessions will be lost and no refund will be made. This is to ensure we deliver all your required sessions to enable you to achieve your goals.
- You may extend Personal Training packs for up to 12 months for the following reasons only: pregnancy, serious illness or serious injury.
- To extend your personal training pack you must contact Core and More. We may ask you to provide proof from your GP.
- Any other extensions are entirely at the discretion of Core and More.
Refunds
- If for any reason you are unhappy with your personal trainer, you may transfer to another personal trainer at any given time.
- In all circumstances, any sessions used with the previous Personal Trainer remain used.
- If your personal trainer is no longer contracted by Core and More, no refund will be given and you will be assigned another personal trainer with availability at any agreed regular slots. If another trainer is not available at the agreed regular time slot, unused sessions will be refunded.
- If for any medical reason you are no longer able to complete your sessions, you will be given a refund on any outstanding sessions. We may ask for you to provide proof from your GP.
- Any other refunds are at the discretion of Core and More Fitness ltd.
Date of last revision 31 October 2024